For the highest in presentation, service and quality, we ask that all food and beverage selections –
including special requests – be placed in advance of the ‘5 working days prior’ deadline. The
deadline dates will be forwarded to the Suite contact in advance of each month on the order forms.
To place an order you will need to complete an order form and e-mail this to Bilal Hussain our Head of Hospitality. Please ensure that all sections of the order form are
completed fully. Failure to do so will result in your order not being processed. Once your order has
been processed, an e-mail confirmation will be sent. If you do not wish to place your order via e-
mail, you can fax your order or telephone through to Bilal (written confirmation will still be required
to confirm your order). If you need any advice or wish to discuss your order in further detail please
contact Bilal on the contact information below.
All late orders will be subject to a late order charge of £50+vat and are subject to availability.
All dishes offered are subject to availability. Whilst every care is taken during preparation of all fish
dishes, some may contain small bones. We endeavour to retain the integrity of our vegetarian
dishes but please be aware that all are prepared in a multi-kitchen environment. All dishes are
prepared in an environment that is not free from nuts, seeds, gluten or lactose; therefore all
dishes may contain traces of these or other allergens. Compass Group PLC exclusively furnishes all
food and beverage products in all areas at Madejski Stadium and therefore NO items of this nature
may be brought into any Executive Boxes. Guests are prohibited from bringing personal food and
beverage into the stadium without proper authorisation. Where, with Compass Group’s consent,
guests consume their own food and/or beverage a corkage charge shall be applied. Health and
safety regulations prevent Compass Group from allowing leftover food to be taken from the suite.
All orders should be placed online and received a minimum of 48 working hours before the match day hospitlaity opens.
All beverages are sold on a consumption basis. At the conclusion of each event we will charge for
the beverages consumed. All liquor is provided and sold by the bottle or can and charged on a sale
or return basis. Items cannot be accepted for return once the seal, cap or cork has been broken.
All consumption must be within your hospitality space and may not be removed.
Should you require your box without catering but serviced for drinks only, there is a service charge
of £50+vat per match. Please note the ‘Drinks Only’ section on each order form.
To maintain compliance with the rules and regulations set forth by Madejski Stadium and the local
licensing authority we ask that you adhere to the following:
1. Alcoholic beverages cannot be brought into or taken out of Madejski Stadium.
2. It is the responsibility of the Suite holder or their representative to monitor and control alcohol
consumption within the suite.
3. Minors (those under the age of 18), by law, are not permitted to consume alcoholic beverages.
Madejski Stadium operate a ‘Challenge 25’ request for Identification, in conjunction with Reading
4. It is unlawful to serve alcoholic beverages to an intoxicated person.
5. Suite holders are not permitted to take glass or china items onto the balcony at any time.
6. Consumption of alcoholic beverages must stop 15 minutes before kick off and must not
recommence until 15 minutes after the final whistle when in view of the pitch. CCTV cameras
operate at all times with the Stadium and there are regular police checks on the times and places
in which people consume alcohol. We kindly ask that all hospitality guests respect the law and stop
drinking at the required time. The Stadium cannot protect any individual from prosecution should
an offence be committed.
For your enjoyment, we have permission from the local magistrates that alcohol can be consumed
out of sight of the pitch in either the Princess Suite or Windsor Lounge during the game. Please note
that the game will be shown on the plasma screens within these rooms and therefore you will not
miss the game.
FOOD AND BEVERAGE DELIVERY
Your food selections will be delivered to your suite at your requested time. Please allow up to 15
minutes either side of your requested time during busy events – this will ensure you receive the
hottest, freshest food. Due to space and food safety restrictions, some items may be delivered at a
later time to ensure the highest quality
All additional orders placed on a match day must be signed for by the host.
Compass Group will endeavour to fulfil special menu requests including Kosher, Halal, vegetarian
and other dietary requirements. We appreciate a minimum of 3 working days notice for all special
requirements. In addition to our food and beverage selections, Megan can assist you with many other
arrangements to create a unique event for you and your guests.
Please be sure to remove all personal property when leaving the premises. Compass Group cannot
accept responsibility for any lost or misplaced property left unattended in the suite nor property
retained in their box between matches.
The Compass Group payment policy in the suites requires full payment at the conclusion of each
event. On placing your order, you will be required to provide a debit/credit card for payment of
your order. You may use Visa, MasterCard, American Express, Maestro and Solo. Payment will not
be taken from this card until the next working day after the event. Should we not receive a
debit/credit card on placing the order we will not process the order until card details have been
provided. All food and beverage orders are subject to VAT, unless otherwise stated. If you share a
suite or if a guest is ordering on your behalf, the suite holder is ultimately responsible for all
charges made to an account.
Where debt remains unreasonably outstanding, we will request full payment for future matches in
advance and reserve the right to refuse catering facilities.
If an order is cancelled prior to the 5 day deadline no charges will be incurred. Please see below
the cancellation charges for orders cancelled after the 5 day deadline. Should an event be
cancelled for any reason and the stadium does not open, you will not be charged for your food and
beverage order. Compass Group cannot be held responsible for the cancellation of any fixture at
|DAY OF CANCELLATION||% OF ORDER CHARGED
|On the day of the event||100%
|1 working day prior to the event||100%
|2 working day prior to the event||75%
|3 working day prior to the event||50%
MATCH DAY & CONFERENCE SALES COORDINATOR
The Head of Hospitality Bilal Hussain, will be available Monday to Friday
from 09.00 – 17.30 to assist you with your food and beverage selections.
T: 0118 968 1340 (direct)